Általános Szerződési Feltételek

General terms and conditions


The operator and operator of the website and the services offered by the website is Albert Krisztina, an individual entrepreneur as a service provider (hereinafter: Chefbag.hu). The service is available under the domain name www.chefbag.hu. Use of the site means acceptance of the following general terms and conditions (hereinafter: GTC). Please read them carefully before using the website and the service. If Chefbag.hu changes the following conditions, it will publish the changes in a clearly visible manner on the website, drawing the attention of website users to the fact of the change. Due to the nature of Chefbag.hu’s service, the contents and offers on the site are constantly changing.

Scope of the GTC

The General Terms and Conditions apply to all ways of using the Chefbag.hu service (mobile website, mobile applications, Facebook page, etc.) through which the Chefbag.hu ordering system is accessible.


The order is considered a contract concluded electronically, which is subject to Act V of 2013 on the Civil Code (hereinafter: Civil Code), Act CVIII of 2001 on certain issues of electronic commercial services and services related to the information society. are governed by the law, and the contract does not fall under the scope of Government Decree 45/2014 (II.26.) on the detailed rules of contracts between the consumer and the business. The contract is with Chefbag.hu (company name: Albert Krisztina sole proprietor; registered office: Budapest 1037, Hegyoldal utca 13.; registration number: HU-101-Fe-0565-01; tax number: 66929138-2-41; customer service e-mail address : info@chefbag.hu; customer service phone number: +36 30 900 2033) and the user ordering the service (hereinafter: Customer) is established. According to the provisions of the General Terms and Conditions, a contract concluded electronically – with an order and its confirmation without delay – is concluded with conditions formulated in Hungarian. The order data can also be viewed retroactively in the Customer’s own account under the heading “My recent orders”. The language of contract signing and communication is Hungarian. In addition, Chefbag.hu has not submitted to any code of conduct. The Orderer is entitled to the binding offer stipulated in the law, but if Chefbag.hu does not send an order confirmation e-mail within 30 minutes of placing the order, then the Orderer is exempt from the binding offer.




The subject of the contract, and it’s performance

The subject of the contract is the ingredients of the ordered food and the recipe card describing the preparation of the food. The exact, detailed description and properties of each order are included on the website. The images displayed on the website are only illustrations, so they may differ from the real thing. Chefbag.hu assumes no responsibility for any deviations. Based on the concluded contract, Chefbag.hu is obliged to hand over the given number of orders to the Customer as detailed below in the General Terms and Conditions, and the Customer is obliged to accept the given number of orders and reimburse the price. The contract is fulfilled when Chefbag.hu has delivered the ingredients of the food selected by the Customer, the recipe card for the preparation of the given food in a bag, in accordance with the Customer’s order, and the Customer has received the Chefbag and paid the fee. Delivery times are given.

The ordering process

The Customer can use the service after prior registration on the website. Orders can only be made electronically. The Customer selects the dish or dishes he likes from among the weekly renewed recipes, and then the number of people he wishes to order them for. After that, the Customer selects the delivery date and time that suits him from among the selectable dates. The selected dishes are added to the virtual basket. During the first order, it is necessary to provide personal data (name, e-mail address, telephone number, password), as well as invoicing and delivery information (exact delivery address: city, zip code, street, house number; as well as additional information in the comments section, which may be important during delivery, e.g.: doorbell, rear entrance, etc.). These data can be expanded or modified at any time later. Before completing the order, the Customer indicates by ticking a small box that he has read and accepts the terms of use and order, i.e. the General Terms and Conditions. After that, the order is completed by clicking the “Send order” button. Chefbag.hu will immediately send confirmation of the order details to the e-mail address provided by the Customer. These data are also displayed by Chefbag.hu on the “My Account” page, in the “Your Last Order” information block.


The Customer is obliged to provide and update the data requested during registration clearly and in accordance with reality. The real data is necessary in order to deliver the ordered goods accurately to the Customer. The Customer is obliged to keep his registration password secret and handle it carefully. Chefbag.hu reserves the right to accept or reject the Customer’s registration without reason.

Prices and payment

The price displayed for the ordered number of units is the gross price in Hungarian forints, i.e. it includes general sales tax (VAT), as well as the cost of packaging and home delivery. It is possible to balance the value of the order in the ways indicated on the Chefbag.hu website. Payment by bank card is only possible online, via PayPal or the Barion system. The payment of the order value becomes due at the time of the order in the case of payment by bank card, at the time of delivery in the case of payment with cash or meal vouchers. The Customer will receive an invoice for the payment made to the billing address specified at the time of ordering. Chefbag.hu offers a money-back guarantee in the event that one of the ingredients of the ordered food is not fresh or is missing from the bag.


Chefbag.hu delivers the order to the delivery address specified by the Customer, on the specified date and time. We ensure the delivery by maintaining the cold chain in the entire area of Budapest and a part of its agglomeration. The delivery fee varies depending on the purchase value and the delivery zone.

Delivery Zones
Order value (Ft) A B C D E
0-19999 1650 Ft 1650 Ft 1650 Ft 2350 Ft 2350 Ft
20000- 0 Ft 0 Ft 0 Ft 0 Ft 0 Ft
A zone ZIP B zone ZIP C zone ZIP D zone ZIP E zone ZIP
1011 1061 1028 1093 1101
1012 1062 1029 1094 1103
1013 1063 1038 1095 1107
1014 1064 1039 1096 1161 1164 1171
1015 1065 1041 1097 1162 1165 1172
1016 1066 1042 1098 1163 1106 1173
1021 1067 1043 1111 1191 1108 1174
1022 1068 1044 1112 1192 1164 1181
1023 1069 1045 1113 1193 1165 1182
1024 1122 1046 1114 1194 1211 1183
1025 1123 1047 1115 1195 1212 1184
1026 1124 1048 1116 1196 1213 1185
1027 1125 1052 1117 1201 1214 1186
1031 1126 1053 1118 1202 1215 1187
1032 1131 1056 1119 1203 1223 1188
1033 1132 1071 1121 1204 1224 2071
1034 1133 1072 1141 1205 1225
1035 1134 1073 1142 1221 1237
1036 1135 1074 1143 2011 1238
1037 1136 1075 1144 2013 1239
1051 1137 1076 1145 2040 2049
1054 1138 1077 1146 2049 2089
1055 1139 1078 1147 2083 2093
1081 1148 2092
1082 1149 2094
1083 1151 2096
1084 1152 1222
1085 1153 1102
1086 1154 1104
1087 1155 1105
1088 1156
1089 1157
1091 1158

Order cancellation, right of withdrawal

The order can be canceled free of charge until 11:59 p.m. on the day of placing the order by e-mail to Chefbag.hu without giving any reason. After that, the Customer does not have the right to withdraw from Chefbag.hu, because perishable goods are the subject of the contract.

Data protection

Chefbag.hu respects and protects the Customer’s personal data. Our website provides security to everyone who visits it either for information or for shopping. We treat the data provided confidentially in accordance with the data protection law, we do not pass it on to third parties, and we only use it for our own purposes. The legal basis for data management is CXII of 2011. pursuant to Article 5 (1) point a) of the Act, the Customer’s voluntary consent. When visiting Chefbag.hu, we collect general information that does not identify the Customer personally (e.g.: frequency of page downloads). These and similar information are then analyzed in order to develop the website based on the needs and customer habits of our visitors. We use cookies on our website in order to make the shopping process more convenient. With this, we achieve that the website remembers the Customer’s login and welcomes him as a friend on the next visit. The Customer assumes responsibility for abuses resulting from the use of cookies. In order for the ordered goods to be delivered to the correct address, the following information must be provided:

  • Identifier and password
  • Surname and first name
  • Billing and delivery address
  • E-mail address
  • Phone number

During registration and login, the Customer can request that Chefbag.hu send a weekly newsletter to the e-mail address provided. At the same time as the order, the data related to the order entered by the Customer (order time, requested delivery time, payment method, comment) are also recorded. When the order is placed, we store the IP address of the Customer’s computer. Chefbag.hu does not use personal data for purposes other than those indicated. The processing of personal data provided during registration begins with registration and lasts until it is deleted. The Customer can request cancellation by e-mail from Chefbag.hu.

Data security measures

The Customer is entitled at any time to request information about his personal data managed by Chefbag.hu. At the Customer’s request, Chefbag.hu provides information about the data it manages, the purpose, legal basis, and duration of the data management. The customer provides the requested information by e-mail within 30 days of submitting the request. The Customer can contact a Chefbag.hu employee with any questions or comments related to data management via the Customer Service contact details. The Customer can modify his personal data himself. This is possible after logging in under the “My Account” menu item. In case of a request to the customer service, the registration and the Customer’s data will be deleted within 5 working days, in which case they will not be recoverable. The deletion does not apply to data processing required by law (e.g. accounting regulations), Chefbag.hu will keep them for the necessary period. Chefbag.hu is not responsible for any damages, losses, or costs that may occur as a result of the use of the website, its unusable condition, improper operation, malfunctions, changes to data by an unauthorized person or persons, or delays in the transmission of information. , from a computer virus, line or system error, or other similar cause. The Customer can exercise his rights through the contact details of the customer service. The Customer is the Ptk. you can enforce your rights in court or contact the National Data Protection and Freedom of Information Authority (1125 Budapest, Szilágyi Erzsébet fasor 22/c.; www.naih.hu).

Prohibited content

It is expressly forbidden to transmit, communicate, or share contents that are not legally permitted on the pages of Chefbag.hu. Chefbag.hu reserves the right to delete content uploaded by Customers.

Problems, complaints

Customer service is available to the Customer in the event of a complaint, complaint or data entry error. Customer service contact details can be found on the Chefbag.hu website. In the case of an immediate problem, the customer service will respond as soon as possible, in all other cases within 24 hours.

Final provisions

Chefbag.hu reserves the right to amend the General Terms and Conditions. Changes are not saved, the current text of the Terms and Conditions shown on the page always applies. Chefbag.hu does not submit to the provisions of any code of conduct. In matters not regulated in the General Terms and Conditions, the contracting parties shall refer to the Civil Code. governing provisions are taken into account. These GTC are valid from October 13, 2021 until their withdrawal.

The GTC can be downloaded here.