General terms and conditions

Chefbag

The operator and operator of the website and the services offered by the website is Albert Krisztina, an individual entrepreneur as a service provider (hereinafter: Chefbag.hu). The service is available under the domain name www.chefbag.hu. Use of the site means acceptance of the following general terms and conditions (hereinafter: GTC). Please read them carefully before using the website and the service. If Chefbag.hu changes the following conditions, it will publish the changes in a clearly visible manner on the website, drawing the attention of website users to the fact of the change. Due to the nature of Chefbag.hu’s service, the contents and offers on the site are constantly changing.

Scope of the GTC

The General Terms and Conditions apply to all ways of using the Chefbag.hu service (mobile website, mobile applications, Facebook page, etc.) through which the Chefbag.hu ordering system is accessible.

Contract

The order is considered a contract concluded electronically, which is subject to Act V of 2013 on the Civil Code (hereinafter: Civil Code), Act CVIII of 2001 on certain issues of electronic commercial services and services related to the information society. are governed by the law, and the contract does not fall under the scope of Government Decree 45/2014 (II.26.) on the detailed rules of contracts between the consumer and the business. The contract is with Chefbag.hu (company name: Albert Krisztina sole proprietor; registered office: Budapest 1037, Hegyoldal utca 13.; registration number: HU-101-Fe-0565-01; tax number: 66929138-2-41; customer service e-mail address : info@chefbag.hu; customer service phone number: +36 30 900 2033) and the user ordering the service (hereinafter: Customer) is established. According to the provisions of the General Terms and Conditions, a contract concluded electronically – with an order and its confirmation without delay – is concluded with conditions formulated in Hungarian. The order data can also be viewed retroactively in the Customer’s own account under the heading “My recent orders”. The language of contract signing and communication is Hungarian. In addition, Chefbag.hu has not submitted to any code of conduct. The Orderer is entitled to the binding offer stipulated in the law, but if Chefbag.hu does not send an order confirmation e-mail within 30 minutes of placing the order, then the Orderer is exempt from the binding offer.

 

 

 

The subject of the contract, and it’s performance

The subject of the contract is the ingredients of the ordered food and the recipe card describing the preparation of the food. The exact, detailed description and properties of each order are included on the website. The images displayed on the website are only illustrations, so they may differ from the real thing. Chefbag.hu assumes no responsibility for any deviations. Based on the concluded contract, Chefbag.hu is obliged to hand over the given number of orders to the Customer as detailed below in the General Terms and Conditions, and the Customer is obliged to accept the given number of orders and reimburse the price. The contract is fulfilled when Chefbag.hu has delivered the ingredients of the food selected by the Customer, the recipe card for the preparation of the given food in a bag, in accordance with the Customer’s order, and the Customer has received the Chefbag and paid the fee. Delivery times are given.

The ordering process

The Customer can use the service after prior registration on the website. Orders can only be made electronically. The Customer selects the dish or dishes he likes from among the weekly renewed recipes, and then the number of people he wishes to order them for. After that, the Customer selects the delivery date and time that suits him from among the selectable dates. The selected dishes are added to the virtual basket. During the first order, it is necessary to provide personal data (name, e-mail address, telephone number, password), as well as invoicing and delivery information (exact delivery address: city, zip code, street, house number; as well as additional information in the comments section, which may be important during delivery, e.g.: doorbell, rear entrance, etc.). These data can be expanded or modified at any time later. Before completing the order, the Customer indicates by ticking a small box that he has read and accepts the terms of use and order, i.e. the General Terms and Conditions. After that, the order is completed by clicking the “Send order” button. Chefbag.hu will immediately send confirmation of the order details to the e-mail address provided by the Customer. These data are also displayed by Chefbag.hu on the “My Account” page, in the “Your Last Order” information block.

Registration

The Customer is obliged to provide and update the data requested during registration clearly and in accordance with reality. The real data is necessary in order to deliver the ordered goods accurately to the Customer. The Customer is obliged to keep his registration password secret and handle it carefully. Chefbag.hu reserves the right to accept or reject the Customer’s registration without reason.

Prices and payment

The price displayed for the ordered number of units is the gross price in Hungarian forints, i.e. it includes general sales tax (VAT), as well as the cost of packaging and home delivery. It is possible to balance the value of the order in the ways indicated on the Chefbag.hu website. Payment by bank card is only possible online, via PayPal or the Barion system. The payment of the order value becomes due at the time of the order in the case of payment by bank card, at the time of delivery in the case of payment with cash or meal vouchers. The Customer will receive an invoice for the payment made to the billing address specified at the time of ordering. Chefbag.hu offers a money-back guarantee in the event that one of the ingredients of the ordered food is not fresh or is missing from the bag.

Delivery

Chefbag.hu delivers the order to the delivery address specified by the Customer, on the specified date and time. We ensure the delivery by maintaining the cold chain in the entire area of Budapest and a part of its agglomeration. The delivery fee varies depending on the purchase value and the delivery zone.

	Delivery Zones
Order value (Ft)	A		B		C	D	E
0-19999	1650 Ft		1650 Ft		1650 Ft	2350 Ft	2350 Ft
20000-	0 Ft		0 Ft		0 Ft	0 Ft	0 Ft
	A zone ZIP		B zone ZIP		C zone ZIP	D zone ZIP	E zone ZIP
	1011		1061		1028	1093	1101
	1012		1062		1029	1094	1103
	1013		1063		1038	1095	1107
	1014	1064	1039	1096	1161	1164	1171
	1015	1065	1041	1097	1162	1165	1172
	1016	1066	1042	1098	1163	1106	1173
	1021	1067	1043	1111	1191	1108	1174
	1022	1068	1044	1112	1192	1164	1181
	1023	1069	1045	1113	1193	1165	1182
	1024	1122	1046	1114	1194	1211	1183
	1025	1123	1047	1115	1195	1212	1184
	1026	1124	1048	1116	1196	1213	1185
	1027	1125	1052	1117	1201	1214	1186
	1031	1126	1053	1118	1202	1215	1187
	1032	1131	1056	1119	1203	1223	1188
	1033	1132	1071	1121	1204	1224	2071
	1034	1133	1072	1141	1205	1225
	1035	1134	1073	1142	1221	1237
	1036	1135	1074	1143	2011	1238
	1037	1136	1075	1144	2013	1239
	1051	1137	1076	1145	2040	2049
	1054	1138	1077	1146	2049	2089
	1055	1139	1078	1147	2083	2093
			1081	1148	2092
			1082	1149	2094
			1083	1151	2096
			1084	1152	1222
			1085	1153	1102
			1086	1154	1104
			1087	1155	1105
			1088	1156
			1089	1157
			1091	1158
			1092

Order cancellation, right of withdrawal

The order can be canceled free of charge until 11:59 p.m. on the day of placing the order by e-mail to Chefbag.hu without giving any reason. After that, the Customer does not have the right to withdraw from Chefbag.hu, because perishable goods are the subject of the contract.

Data protection

Chefbag.hu respects and protects the Customer’s personal data. Our website provides security to everyone who visits it either for information or for shopping. We treat the data provided confidentially in accordance with the data protection law, we do not pass it on to third parties, and we only use it for our own purposes. The legal basis for data management is CXII of 2011. pursuant to Article 5 (1) point a) of the Act, the Customer’s voluntary consent. When visiting Chefbag.hu, we collect general information that does not identify the Customer personally (e.g.: frequency of page downloads). These and similar information are then analyzed in order to develop the website based on the needs and customer habits of our visitors. We use cookies on our website in order to make the shopping process more convenient. With this, we achieve that the website remembers the Customer’s login and welcomes him as a friend on the next visit. The Customer assumes responsibility for abuses resulting from the use of cookies. In order for the ordered goods to be delivered to the correct address, the following information must be provided:

• Identifier and password
• Surname and first name
• Billing and delivery address
• E-mail address
• Phone number

During registration and login, the Customer can request that Chefbag.hu send a weekly newsletter to the e-mail address provided. At the same time as the order, the data related to the order entered by the Customer (order time, requested delivery time, payment method, comment) are also recorded. When the order is placed, we store the IP address of the Customer’s computer. Chefbag.hu does not use personal data for purposes other than those indicated. The processing of personal data provided during registration begins with registration and lasts until it is deleted. The Customer can request cancellation by e-mail from Chefbag.hu.

Data security measures

The Customer is entitled at any time to request information about his personal data managed by Chefbag.hu. At the Customer’s request, Chefbag.hu provides information about the data it manages, the purpose, legal basis, and duration of the data management. The customer provides the requested information by e-mail within 30 days of submitting the request. The Customer can contact a Chefbag.hu employee with any questions or comments related to data management via the Customer Service contact details. The Customer can modify his personal data himself. This is possible after logging in under the “My Account” menu item. In case of a request to the customer service, the registration and the Customer’s data will be deleted within 5 working days, in which case they will not be recoverable. The deletion does not apply to data processing required by law (e.g. accounting regulations), Chefbag.hu will keep them for the necessary period. Chefbag.hu is not responsible for any damages, losses, or costs that may occur as a result of the use of the website, its unusable condition, improper operation, malfunctions, changes to data by an unauthorized person or persons, or delays in the transmission of information. , from a computer virus, line or system error, or other similar cause. The Customer can exercise his rights through the contact details of the customer service. The Customer is the Ptk. you can enforce your rights in court or contact the National Data Protection and Freedom of Information Authority (1125 Budapest, Szilágyi Erzsébet fasor 22/c.; www.naih.hu).

Prohibited content

It is expressly forbidden to transmit, communicate, or share contents that are not legally permitted on the pages of Chefbag.hu. Chefbag.hu reserves the right to delete content uploaded by Customers.

Problems, complaints

Customer service is available to the Customer in the event of a complaint, complaint or data entry error. Customer service contact details can be found on the Chefbag.hu website. In the case of an immediate problem, the customer service will respond as soon as possible, in all other cases within 24 hours.

Final provisions

Chefbag.hu reserves the right to amend the General Terms and Conditions. Changes are not saved, the current text of the Terms and Conditions shown on the page always applies. Chefbag.hu does not submit to the provisions of any code of conduct. In matters not regulated in the General Terms and Conditions, the contracting parties shall refer to the Civil Code. governing provisions are taken into account. These GTC are valid from October 13, 2021 until their withdrawal.

The GTC can be downloaded here.